Privacy Policy
Our values your privacy and is committed to protecting the personal information of our visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with our services.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website.
Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, enroll your child, or request information, we may collect personal details such as:
- Your name
- Your child’s name and age
- Email address
- Phone number
- Mailing address
Non-Personal Information
We may automatically collect non-identifiable information when you visit our website, such as:
- IP address
- Browser type and version
- Pages viewed and time spent on our site
- Referring URL
- Cookies and Tracking Technologies
Cookies and Tracking Technologies
- Our website uses cookies to enhance user experience. Cookies are small data files stored on your device that help us analyze site traffic and improve our services.
Use of Google reCAPTCHA (v3)
We use Google reCAPTCHA v3 to protect our website forms from spam and abuse. reCAPTCHA analyzes interactions on our site to distinguish real users from automated software. In doing so, the service may collect device and application data (such as IP address, browser/OS details, and cookies) and transmit this information to Google for security analysis. The use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service. We use reCAPTCHA solely to maintain the security and integrity of our services and not for advertising.
Chat and Messaging Tools
To handle inquiries efficiently, we use third-party communication tools (such as a website chat widget and, where applicable, WhatsApp Business). When you contact us through these channels, we may collect your name, contact details, and the content of your message. These messages may be processed and stored by our service providers to help us respond, manage enrollments, and improve support quality. We do not sell this information. If you prefer not to use these tools, you can always reach us by email or phone.
Procare Communication App
We use the Procare app as our primary communication tool for program-related updates and messaging. When you use Procare, the app may collect personal information such as your name, contact details, your child’s name, attendance and program details, message content, and preferences. Procare may also process technical data (e.g., device identifiers, logs) to operate the service securely.
Data submitted through Procare is processed and stored by Procare (and its sub-processors) in accordance with their own privacy practices. We use this information only to manage enrollment, daily communication, attendance, billing (if applicable), and child safety. For details, please review Procare’s Privacy Policy and Terms of Service.
If you prefer not to use Procare: Please contact us at info@cherrytreekidscentre.com so we can arrange an alternative communication method where reasonable. Note that Procare remains our default and fastest channel for time-sensitive notices.
How We Use Your Information
We use the information collected to:
- Respond to inquiries and provide information about our programs.
- Process applications and enrollments.
- Improve our website, services, and curriculum.
- Communicate with you regarding updates, events, and news.
- Comply with legal obligations or enforce our terms of service.
- Provide operational communication via the Procare app, including attendance, program updates, reminders, schedule changes, incident/illness notifications, and other day-to-day notices.
Information Sharing and Disclosure
We do not sell or rent your personal information. We may share your information with:
Service Providers: We work with trusted third parties to operate our services, including Procare (family communication/attendance/billing), website hosting, and email delivery. These providers process personal information on our behalf under contractual safeguards.
- Legal Compliance: Authorities if required by law or to protect our rights and safety.
Your Privacy Rights
As a user, you have the right to:
- Access, correct, or delete your personal information.
- Opt-out of marketing communications.
- Restrict certain data processing activities.
To exercise these rights, please contact us at info@cherrytreekidscentre.com
Protecting Your Information
We take reasonable measures to secure your data from unauthorized access, alteration, or disclosure. However, no online transmission or storage system is entirely secure. Please use our services responsibly.
Children’s Privacy
Cherry Tree Kids Centre is dedicated to protecting children’s privacy. We do not knowingly collect personal information from children under 13 without parental or guardian consent.
This Privacy Policy ensures transparency and compliance with Canadian privacy regulations, fostering trust with families and the community. Let me know if you’d like any further customization or assistance with formatting.